1. How do I purchase at ChemAladdin?
Purchasing experience at ChemAladdin is smooth and very user friendly like other mainstream e-commerce platforms. You will need to create an account, select products of your choice in your shopping cart, and pay by one of the available payment methods.
2. Does it cost me money to make an account?
Creating an account is absolutely free! We encourage all our customers to create account for quick and easy access to our platform.
3. I forgot my password, how do I retrieve it?
For password retrieval, Click the “Forgot your password?” button upon attempting to log in. Proceed to enter the email address associated with your account and you will be emailed instructions.
4. How do I change my password?
To change your password, simply visit the “Account Overview” page. Click on “Account Details”. You will see the fields to change your password under “Password Change”.
5. What products are offered at ChemAladdin?
We offer wide range of chemical products from dozens of suppliers throughout the world! We are continuously adding new suppliers and products to our database to ensure all customers have the utmost access to items we sell.
6. Where do you ship the products from?
The products are shipped by our suppliers located across the world.
7. What is your policy on virtual products?
Only those products that are available to be shipped are listed at our platform. We strongly discourage our suppliers to list virtual products. If your products are not shipped within a reasonable time (typically 1-3 days), upon your request we can cancel order and provide refund.
8. Why should I purchase products through ChemAladdin?
Some of the reasons are,
9. How do you ensure quality?
We only provide opportunity to sell through our platform to trusted suppliers. If shipping is delayed or products are found of unsatisfactory quality, we will provide refund (T&C Apply). If a product or a supplier has repeated problems with quality, we will remove it from our platform.
10. What payment options are available?
We accept payment through credit card (Visa, Mastercard, and American Express). If you are not able to pay through credit card, please contact us; we will enable payment by PO for qualified buyers.
11. Can I purchase many products in just one order from one or multiple suppliers?
Absolutely, yes! We pride ourselves in developing features that save your time.
12. What shipping methods do you offer?
Our suppliers use a variety of shipping methods and services to deliver you the products with speed.
13. Can I provide my account number to cover the shipping cost?
The shipping cost is automatically calculated based on your order and location, and it is included in your final order to save you time. In near future, you will have an option to provide your account number that can be directly charged for shipping costs.
14. When will my order arrive?
Products ordered through ChemAladdin are typically shipped between 1-3 days by the supplier. Actual arrival time might differ based on shipping location and types of shipping services used by the suppliers, but are within 1-2 weeks.
15. Can I track my order?
Once you have placed an order at ChemAladdin, you can track the status of your order in your ChemAladdin account.
16. Why is my order arriving in multiple packages?
ChemAladdin offers chemical products from a variety of suppliers from around the world. You may have made a purchase from more than one supplier.
17. Can I return an item if I am dissatisfied?
For ChemAladdin products, if satisfaction isn't met on what was purchased, you have the option to return any product(s) as per “Shipping & Returns” and “Condition of Use” policies as available on our platform.
18. How can I obtain a sales invoice?
You can download a detailed sales invoice by accessing the Orders section of your account page and going to the Details of that order.
19. I can’t find my product(s) at ChemAladdin, what are my options?
Please send us inquiries using “contact us” option available at our platform, we aim to respond to product specific inquiries within 48h.
20. Where do I contact if I am a Supplier interested in selling through ChemAladdin or in partnership/distributor opportunities?
For inquiries including partnerships please use contact us option available at our platform.. For suppliers who want sell their products through ChemAladdin, please apply for a Vendor Account.
21. I can’t find an answer of my question here, how do I contact the customer service directly?
For general inquiries, please use “Contact Us” option. You can call/fax us at 1-(800)-291-5264 or email us. We encourage you to leave voice mail if we don’t pick up your call, we will always respond to your inquiries in under 24 hours.
21. What currencies do you support?
All our prices are currently in USD.
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